... | @@ -9,4 +9,5 @@ The second thing to remember is to check the asset type. The general rule for as |
... | @@ -9,4 +9,5 @@ The second thing to remember is to check the asset type. The general rule for as |
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If the asset is older than a few months, and it is pretty clear it is of a type in scope, then it can be added to TOPdesk. Currently only certain people can do this but in time this will be rolled out to more people, just as tickets can be created by pretty much any operator.
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If the asset is older than a few months, and it is pretty clear it is of a type in scope, then it can be added to TOPdesk. Currently only certain people can do this but in time this will be rolled out to more people, just as tickets can be created by pretty much any operator.
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The most basic form of adding an asset |
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The most basic form of adding an asset simply involves creating a record with the asset's serial number as the Asset ID. This, and the actual field Serial Number, are the only mandatory fields on the card. A new card can be created directly from the asset overview as follows:
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