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Asset Management Processes
Asset Management Wiki
This wiki details various processes and tools supporting Asset Management. In particular it details new arrangement for using TOPdesk as the main asset management tool, including:
- How can the asset management module be accessed
- Who can access the asset management module
- What permissions are available
- What is on an Asset Card (Computer Asset)
- Adding new computer assets
- How existing assets can be updated
- What to do if an asset is not found in the system
- How to report on assets
- How assets are linked to other TOPdesk tickets
- how assets are assigned to users and departments
- How end users can see their assigned assets
- Arrangements for the Device Replacement Strategy
- How disposals are recorded
- How the system integrates into Snow, Intune and AD